Refund & cancellation policy
Last updated: 8 November 2026
A boost is a time-boxed promoted placement on the hotaibuild Hot list. This page explains when you can cancel one, when a refund is available, and how long it takes. It forms part of our terms of service.
1. Before your placement starts
You may cancel and receive a full refund at any time before the placement goes live. Placements start as soon as payment is confirmed, so this window is short in practice. It covers orders that were paid but never activated (for example a failed payment notification), duplicate charges, and checkouts completed by mistake. Email us immediately if any of these happen.
2. After your placement starts
Once a placement is live it is non-refundable. You are buying a block of time in a live ranking, and that time cannot be returned. There are three exceptions:
(a) The law says otherwise. Where a mandatory consumer cancellation or refund right applies, we honour it regardless of this section.
(b) We did not deliver. If the placement never appeared, or disappeared before the purchased window ended because of a fault on our side, we will restore the remaining time or refund in full — your choice.
(c) Billing errors. Duplicate charges, or an amount that differs from the bid you confirmed, are refunded or corrected.
Fewer views, clicks, upvotes or sales than you hoped for is not a failure to deliver. We sell a labelled position for a fixed window and do not guarantee reach, traffic or conversions. Any impression figures shown on the site are estimates, not promises.
3. How to request a refund or cancellation
Email hello@hotaibuild.com from the address you used at checkout. Please include the product name, the amount and date of the charge, the order or checkout ID from your receipt, and a short reason. We may ask for one extra detail to locate the order. We will never ask for your card number, password or a copy of your card.
4. How long it takes
We acknowledge every request within 5 working days and, when a refund is due, submit it to the payment processor within the same 5 working days. The money then reaches your original payment method on your bank or card network's own timetable, typically another 5–10 working days. Refunds are returned to the original payment method in USD; we cannot send them to a different card, wallet or bank account. Working days exclude weekends and public holidays in China.
5. Who processes payments
Payments are processed by Dodo Payments, which acts as merchant of record. Card details are entered on the Dodo Payments hosted checkout and never reach our servers. Dodo Payments handles the charge, applicable VAT/GST/sales tax, invoices and the refund itself; your card statement will show Dodo Payments, not hotaibuild. If something looks wrong on a charge, contact us first — opening a chargeback before we can fix an undelivered placement usually takes longer to resolve.
6. Changes and contact
We may update this policy; material changes will be posted here with a new date. Questions about a refund, a charge or a placement: hello@hotaibuild.com.